Support participation

Process organizers provide basic process information, additional context, and address accessibility needs proactively or when onboarding participants.

Citizens’ assemblies organizers have a ‘concierge’ service for participants, which helps address any reservations, context setting, or hurdles that might come up (OECD, 2021), but this is difficult to scale. Online or predominantly digital processes will naturally exclude possible participants who have low levels of digital literacy or low levels of access to the necessary technology. Some processes have trialled providing in-person support to provide this tech and help operate it, but this is resource-intensive.